Terms of service

Welcome to Australian Paws. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. These terms are designed to create a safe, transparent, and trustworthy experience for all customers. We encourage you to read these terms carefully before using our services or making a purchase. If you do not agree with any part of these terms, you should discontinue use of our website immediately.

Section 1: General Conditions

By accessing our website, you confirm that you are at least the age of majority in your state or territory. You agree to use our website only for lawful purposes and in accordance with these terms. You must not engage in any activity that could harm, disrupt, or interfere with the website’s functionality. We reserve the right to refuse service to anyone at any time for any reason. Your continued use of our website constitutes acceptance of these conditions.

Section 2: Accuracy of Information

We strive to ensure that all information on our website is accurate and current at all times. However, there may occasionally be errors, inaccuracies, or omissions in product descriptions, pricing, or availability. We reserve the right to correct any errors without prior notice. You agree that reliance on any information on this website is at your own risk. It is your responsibility to verify details before making a purchase.

Section 3: Products and Services

All products and services offered are subject to availability and may be discontinued at any time. We aim to display products as accurately as possible, but actual colours and appearance may vary depending on your device. Certain products may be available in limited quantities and subject to return conditions. We reserve the right to limit sales to any individual or region if necessary. Product descriptions and pricing may be updated at any time without notice.

Section 4: Pricing and Payments

All prices listed on our website are in Australian Dollars (AUD) unless otherwise specified. We reserve the right to modify pricing at any time without prior notice. Payments must be made in full at the time of purchase through secure payment gateways. We are not responsible for any additional bank or transaction fees charged by your provider. By completing a purchase, you agree to provide accurate and complete payment details.

Section 5: Orders and Acceptance

When you place an order, you are submitting an offer to purchase a product under these terms. We reserve the right to accept or decline any order at our discretion. If an order cannot be fulfilled, we will notify you and issue a refund where applicable. An order confirmation email does not guarantee acceptance of your order. We may limit or cancel orders that appear to be fraudulent or excessive.

Section 6: Shipping and Delivery

We aim to process and ship orders within the timeframes outlined in our Shipping Policy. Delivery times are estimates and may vary depending on external factors. We are not responsible for delays caused by couriers, customs, or unforeseen events. Once an order has been delivered, responsibility transfers to the customer. It is your responsibility to ensure that your shipping information is accurate.

Section 7: Returns and Refunds

Our Returns and Refund Policy outlines the conditions for returns and refunds. We offer a 30-day return period subject to eligibility requirements. Approved refunds are processed within 10 business days. Items must be returned in their original condition to qualify for a refund. Your rights under the Australian Consumer Law remain fully protected.

Section 8: User Conduct

You agree not to misuse our website or engage in prohibited activities. This includes attempting to hack, disrupt, or damage the website or its systems. You must not use our platform for fraudulent or illegal purposes. Any violation may result in termination of access to our services. We reserve the right to take legal action where necessary.

Section 9: Intellectual Property

All content on our website is owned by Australian Paws and protected by intellectual property laws. This includes text, images, logos, and branding elements. You may not copy, reproduce, or distribute content without permission. Unauthorised use may result in legal action. Your use of the website does not grant ownership rights.

Section 10: Third-Party Services

We may rely on third-party providers for payment processing, shipping, and analytics. These providers operate under their own terms and privacy policies. We are not responsible for their actions or services. Your interaction with third parties is at your own risk. We encourage reviewing their policies before use.

Section 11: Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and ensuring transparency. By using our website, you consent to our data practices. We take reasonable steps to secure your information. You have rights under Australian privacy laws.

Section 12: Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential damages. This includes loss of profits, data, or business opportunities. Our liability is limited to the amount paid for the product. We do not guarantee uninterrupted or error-free service. Your statutory rights remain unaffected.

Section 13: Indemnification

You agree to indemnify and hold Australian Paws harmless from any claims arising from your use of the website. This includes breaches of these terms. You are responsible for any legal costs associated with such claims. This obligation continues even after you stop using our services. We may assume control of legal defence if necessary.

Section 14: Errors and Omissions

There may occasionally be errors in pricing, product descriptions, or availability. We reserve the right to correct these errors at any time. Orders affected by errors may be cancelled or adjusted. We will notify you if your order is impacted. We are not obligated to honour incorrect listings.

Section 15: Termination

We may suspend or terminate your access to our website at any time. This may occur if you violate these terms. Upon termination, your right to use our services ends immediately. Any obligations incurred prior to termination remain in effect. We reserve all legal rights in such cases.

Section 16: Governing Law

These terms are governed by the laws of Australia. Any disputes will be handled under Australian jurisdiction. You agree to submit to the authority of Australian courts. This ensures consistency and legal clarity. These terms apply regardless of your location.

Section 17: Changes to Terms

We may update these Terms of Service at any time without prior notice. Changes take effect once published on our website. It is your responsibility to review them regularly. Continued use indicates acceptance of updates. We aim to keep our policies clear and current.

Section 18: Contact Information

If you have any questions about these terms, you can contact us at any time. We aim to respond promptly and provide helpful support. Your satisfaction and understanding are important to us. We value open communication with our customers. Please reach out if you need assistance.

Section 19: Business Information

Australian Paws
47 Limerick St
Brisbane, Acacia Ridge QLD 4110
Australia 🇦🇺

Warehouse: 23 Ha Keng Hau Village, Tai Wai, Sha Tin District, New Territories, Hong Kong
Email: support@australianpaws.com

Section 20: Additional Information

These Terms of Service represent the full agreement between you and Australian Paws. If any part is found invalid, the remaining sections remain enforceable. Our failure to enforce a provision does not waive our rights. These terms are designed for fairness and transparency. We are committed to maintaining trust with our customers.

Section 21: Final Acknowledgement

By using our website, you confirm that you have read and understood these terms. You agree to comply with all sections outlined above. Your continued use indicates full acceptance of these terms. We appreciate your trust in our brand. We look forward to serving you and your pets.

Australian Paws
47 Limerick St
Brisbane, Acacia Ridge QLD 4110
Australia 🇦🇺