Privacy Policy

At Australian Paws, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains how we handle your information when you visit our website or make a purchase from us.

By using our website, you agree to the terms outlined in this policy.

1. Who We Are 🏢

Australian Paws
47 Limerick St
Brisbane, Acacia Ridge QLD 4110
Australia 🇦🇺

Email: support@australianpaws.com

2. Information We Collect 📋

When you interact with our website, we may collect the following types of personal information:

Personal Details

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Order Information

  • Products purchased
  • Payment details (processed securely via third-party providers)
  • Transaction history

Technical Data

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent, interactions)

Cookies & Tracking Data 🍪
We use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content.

3. How We Use Your Information ⚙️

We use your personal information to:

  • Process and fulfil your orders
  • Provide customer support and respond to enquiries
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Prevent fraud and enhance security
  • Comply with legal obligations

With your consent, we may also send you promotional emails about new products, offers, and updates.

4. Sharing Your Information 🤝

We only share your information when necessary to operate our business, including:

  • Payment providers (to securely process transactions)
  • Shipping partners (to deliver your orders)
  • Service providers (such as website hosting, analytics, and email platforms)

Some of these providers may be located outside Australia, including in Hong Kong where our fulfilment centre operates.

We do not sell or rent your personal information to third parties.

5. International Data Transfers 🌏

As part of our operations, your information may be transferred and processed outside Australia, including in Hong Kong.

We take reasonable steps to ensure that any overseas recipients handle your data securely and in accordance with applicable privacy standards.

6. Data Security 🔐

We take the protection of your information seriously. We implement appropriate security measures, including:

  • Secure encryption (SSL)
  • Restricted access to personal data
  • Trusted third-party platforms for payments and hosting

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

7. Your Rights 🇦🇺

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Withdraw consent for marketing communications
  • Request deletion of your personal data (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Cookies & Advertising 🍪

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve site performance
  • Deliver relevant advertising

This may include third-party services such as analytics and advertising platforms (including Google services). These platforms may use cookies to show you relevant ads based on your browsing behaviour.

You can manage or disable cookies through your browser settings.

9. Data Retention 🗄️

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our agreements

10. Third-Party Links 🔗

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites.

We encourage you to review their privacy policies when visiting them.

11. Updates to This Policy 🔄

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page, and continued use of our website indicates your acceptance of those changes.

12. Contact Us 📩

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Email: support@australianpaws.com

Business Address:
47 Limerick St
Brisbane, Acacia Ridge QLD 4110
Australia 🇦🇺

We are committed to resolving any concerns quickly and respectfully.