Shipping Policy

At Australian Paws, we’re committed to getting your pet’s new favourites delivered safely and efficiently. We keep things simple, transparent, and affordable—so you know exactly what to expect every step of the way.

Shipping Rates 💰

We offer flat-rate shipping across Australia for just $4.95 AUD 🇦🇺

No hidden fees, no surprises—just straightforward, affordable delivery.

Processing Time ⏱️

All orders are processed within 1–3 business days after your order is placed.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.

Delivery Time 🚛

Estimated delivery time within Australia is typically:

5–12 business days

Please note that delivery times may vary depending on your location, peak seasons, or unforeseen courier delays.

Order Tracking 📦

We provide tracking for all orders. Once your item has been shipped, you’ll receive a tracking link via email so you can monitor your delivery in real time.

If you haven’t received your tracking details within a few days of placing your order, feel free to contact us—we’re happy to help.

Shipping Locations 🌏

We currently ship Australia-wide 🇦🇺

At this time, we do not offer international shipping.

Warehouse & Fulfilment 🏭

Orders are shipped from our fulfilment centre:

23 Ha Keng Hau Village, Tai Wai
Sha Tin District, New Territories
Hong Kong

Our logistics team works closely with trusted shipping partners to ensure your order reaches you as quickly and safely as possible.

Delays & Unexpected Issues ⚠️

While we always aim to meet our estimated delivery times, delays can occasionally occur due to:

  • High order volumes
  • Customs processing
  • Courier disruptions

We appreciate your patience and understanding in these situations. Rest assured, we are always here to assist if any issues arise.

Need Help? 💬

If you have any questions about your order or shipping, please don’t hesitate to contact us:

Email: support@australianpaws.com

We’re always happy to help and ensure your experience with Australian Paws is smooth and enjoyable 🐶🐱