Contact Us

At Australian Paws, we believe that great service is just as important as great products. Whether you have a question about your order, need help choosing the perfect item for your furry friend 🐶🐱, or simply want to say hello, our team is here and happy to help.

Get in Touch 📩

The fastest way to reach us is by email. We aim to respond to all enquiries within 24 hours on business days.

Email: support@australianpaws.com

To help us assist you faster, please include your order number (if applicable) in your message.

Business Information 📍

Australian Paws
47 Limerick St
Brisbane, Acacia Ridge QLD 4110
Australia 🇦🇺

Warehouse & Fulfilment Centre 📦

23 Ha Keng Hau Village, Tai Wai
Sha Tin District, New Territories
Hong Kong

Our warehouse team works closely with our support staff to ensure your orders are processed and shipped efficiently and safely.

Connect With Us 💬

Stay updated with new arrivals, special offers, and helpful pet tips by following us on Facebook

We love seeing your pets — feel free to tag us and share your experience with Australian Paws 🐾❤️

Customer Support Hours ⏰

Our support team is available Monday to Friday. We do our best to respond to all enquiries as quickly as possible. Messages sent outside business hours will be attended to on the next working day.

We’re Here for You 💛

Your experience matters to us. From the moment you visit our store to the time your pet enjoys their new favourite product, we’re committed to making everything smooth, simple, and enjoyable.

If there’s anything you need, don’t hesitate to reach out — we’re always happy to help 😊